Integrity is the critical element for building trust in every UCS relationship.
Trust is only earned over time and by demonstrating integrity and professional expertise at every opportunity.
- Started
1991
Began operations by signing the first collection agency contract with American Express for debit card debt. 1994
Customized U.S. software for the Taiwan market to enhance operations.1995
Joined the American Collectors Association (ACA).1997
Expanded office space to 661 square meters and established a dedicated training department. Introduced a New Hire Orientation and On-the-Job Training (OJT) system.1998
Entered the telecommunications sector. Annual recovery exceeded USD 335,000.1999
Developed an advanced in-house collection system to streamline processes.2000
Provided collection education and training to banks and offered collection-related support services. Several leading Taiwan banks adopted UCS’s collection system.2001
Achieved a headcount of 300. Annual recovery exceeded USD 5.1 million. Expanded office space to 3,306 square meters and began purchasing non-performing loans (NPLs) in the financial industry.2002
Integrated a high-volume auto-dialing system and expanded services to corporate and personal credit loans. Became a founding member of the Taiwan Financial Institutions Debt Collection Association.2003
Offered collection and appraisal services for Asset Management Companies (AMCs).2004
Achieved ISO 9001:2008 certification.2005
Began purchasing mortgage auto NPLs.2006
Upgraded and expanded the in-house Legal Division.2016
Achieved ISO 27001:2013 certification.2019
Reached a total of over 10 million accounts with a recovery amount exceeding USD 621.55 million.2020
Introduced interruption management and file establishment services. Implemented the OKR (Objectives and Key Results) program to enhance performance.2021
Adopted AI tools and launched proprietary platforms for case management.2022
Expanded the field collections network.2024
Entered international markets by expanding operations to Singapore, Malaysia, and the USA.