Timeline and Milestones

Integrity is the critical element for building trust in every UCS relationship.

Trust is only earned over time and by demonstrating integrity and professional expertise at every opportunity.
  • Started

    1991

    Signed the first collection agency contract with American Express for credit card debt

  • 1994

    Purchased USA software packages and modified for the Taiwan market

  • 1995

    Joined the American Collectors Association (ACA).

  • 1997

    Expanded office space to 661 square meters. Established a training department Introduced a New Hire Orientation and On-the-Job Training (OJT) syst

  • 1998

    • Started handling telecommunications business.
    • Annual recovery exceeded USD335,000

  • 1999

    Developed robust in-house collection system

  • 2000

    • Annual total recovery amount first exceeded USD
    • Provided collection education and training to banks.
    • Offered collection-related support services to banks.
    • UCS collection system adopted by several leading Taiwan banks.

  • 2001

    • Company's total headcount reached 300.
    • Annual recovery amount exceeded USD500,000
    • Purchased non-performing loans (NPL) in the financial industry.
    • Company expandion to office of 3,306sqm

  • 2002

    • Integrated high volume auto dialling system.
    • Expanded servicess to corporate and personal credit loans.
    • Founding member of the Taiwan Financial Institutions Debt Collection Association.

  • 2003

    Provided collection and appraisal services for AMC).

  • 2004

    • Established a Kaohsiung office
    • ISO 9001:2008 certtified

  • 2005

    Began puuchasing mortgage auto NPL's

  • 2006

    Expanded tand upgraded in-house Legal division.

  • 2016

    SO 27001:2013 cerrtified

  • 2019

    Exceeded total of 10 million accounts and recovery amount exceeding USD621,550,000

  • 2020

    • Interruption management and file establishment services.
    • Implemented OKR (Objectives and Key Results) program.

  • 2021

    Agressively adopted AI tools and created proprietory platforms for case management

  • 2022

    Expanded existing field collections network.

  • 2024

    Expanded operations to Singapore, Malaysia, and the USA